Timavo Support Policy
Effective date: September 21, 2026 Updated: September 21, 2026 Support: seals@timavo.app
1. What we can help with
App crashes, seal capture or unlock problems, talk / draft flow issues, Accept / Edit / Reject problems, system-voice playback after Accept, still capture or Photos save issues, AI data sharing consent or revoke failures, App Tracking Transparency / measurement questions, local due-seal reminders, widget snapshot questions, and privacy or deletion questions.
2. How to reach us
Email seals@timavo.app. Include App version, iOS version, and short steps to reproduce. Do not send API keys, passwords, or unnecessary personal media beyond what is needed to diagnose the issue.
3. Purchases
The reviewed build does not include In-App Purchases. If an older or alternate build showed Apple billing, use Apple’s purchase history / report-a-problem flow for those charges.
4. Local-data recovery limits
Seals, recordings, talks, notes, stills, and related data are stored on your device. If you delete local data, wipe the device, or remove the App without a backup, we cannot restore that on-device data from our side.
5. Safety boundary
Timavo is a Lifestyle creation tool, not medical, therapeutic, legal, or emergency support. For urgent personal safety needs, contact local emergency services.
6. What we cannot do
We cannot recover wiped on-device data, guarantee DeepSeek, MiniMax, Adjust, or remote-config availability, provide medical or legal advice, clone your voice, force a tracking permission change outside iOS Settings, or operate Timavo as an account-backed cloud backup service.
7. Contact
seals@timavo.app